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Tag: Account management

CRM, customer success, CustomerCentric, Disruption & Innovation

Customer Success: The Untapped Potential

February 3, 2018September 5, 2018by Leave a Comment on Customer Success: The Untapped Potential
Customer Success: The Untapped Potential

Why do I call it the 'untapped potential'? It is mainly because many companies fail to embrace it until it is too late. Once they do embrace it they are already behind in terms of truly understanding why their clients are unhappy

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CRM, customer success, CustomerCentric, Disruption & Innovation

How to Manage Client Expectations & Be More Customer Centric

June 11, 2017September 5, 2018by Deepak VLeave a Comment on How to Manage Client Expectations & Be More Customer Centric
How to Manage Client Expectations & Be More Customer Centric

People dealing with clients on a regular basis need to understand the pain points and the need to set expectations. Each organization has a set of standards based on which it decides the level of expectations to be set. The usual suspects are size, wants and needs, client type and willingness to pay.

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